Terms and Conditions | Löwenzahn Organics

Löwenzahn Organics GmbH for Transactions with Consumers

Status: September 2025

Managing Director: David Rau

Address: Adalbertstraße 6a, D-10999 Berlin, Germany
Registry Court: Amtsgericht Berlin (Charlottenburg)
Registration Number: HRB 168984 B
VAT ID No.: DE305090389
Phone: +49 (0)30 39 82 176 00
Email: hello@loewenzahnorganics.com

Scope of Application

Löwenzahn Organics GmbH (hereinafter "Seller") offers goods for sale on the website www.loewenzahnorganics.com (hereinafter "Online Shop").
These General Terms and Conditions (hereinafter "GTC") apply to all contracts for the purchase and delivery of goods, including recurring goods in the form of subscriptions (hereinafter "Subscription"), concluded between the Seller and you as a customer (hereinafter "Customer") via the Online Shop.
These GTC apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). These are natural persons who conclude the purchase of goods in the Online Shop for a purpose that is predominantly neither commercial nor their independent professional activity.
These GTC apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). These are natural persons who conclude the purchase of goods in the Online Shop for a purpose that is predominantly neither commercial nor their independent professional activity.
With each order, the Customer acknowledges the validity of these GTC of the Seller.

Offer (Order), Acceptance, Conclusion of Contract, Contract Text and Deviations

To place an order in the Online Shop, the Customer must complete the following steps: (a) First, the Customer can select the desired goods, their quantity, and for Subscriptions, their delivery intervals in the Online Shop and add them to the shopping cart by clicking the "Add to Cart" button. In the shopping cart view, the Customer can change this selection at any time until submitting the order, for example, by changing the quantity of goods, removing a specific item by clicking the trash can button, or canceling the entire ordering process. (b) After clicking the "Checkout" button, the Customer will be asked to provide all necessary information for processing the order on the "Delivery Details" page (in particular name, email address, billing and delivery address, and shipping method). (c) After this, the Customer can proceed to the "Payment" page to select the payment method and provide payment information. (d) Subsequently, the Customer will arrive at the "Overview" page, which displays the order summary or a summary of the contents of the order (selected goods) and the resulting costs. By clicking the "Edit Cart" button or the back function, the Customer can correct their information (e.g., in case of input errors). (e) From the "Overview" page, the Customer can then submit their binding order to the Seller by checking the "I have read and agree to the GTC, the Cancellation Policy, and the Privacy Policy" checkbox and clicking the "Buy" button.
(a) The presentation of goods in the Online Shop does not constitute a legally binding offer by the Seller, but merely a non-binding invitation for the Customer to make an offer. (b) By clicking the "Buy" button, the Customer places a binding order (offer within the meaning of Section 145 BGB) for the goods listed in the order overview with the Seller. (c) Following the order, the Customer automatically receives an email confirmation from the Seller, confirming receipt of the order by the Seller and listing the order details. This email order confirmation does not constitute acceptance of the order by the Seller, but is merely an informative notification of the receipt of the order. (d) The acceptance of the order by the Seller (acceptance within the meaning of Section 147 BGB) and the conclusion of the contract take place with a separate email in the form of a shipping confirmation for the goods, which the Seller can issue within two (2) working days after receipt of the order. (e) Additionally, the Customer has the option to order selected goods as recurring deliveries in a Subscription or vouchers; for this, the provisions under Sections 5 and 6 respectively apply complementarily.
The Seller stores the contract text of the Customer's order. The Customer has the option to print and/or save the contract text and these GTC. In addition, the Seller sends the Customer the contract text along with these GTC as a reference (link) in the order confirmation after the order has been placed.
Unless otherwise specified or agreed, drawings, illustrations, dimensions, weights, or other performance data are non-binding. The Seller reserves the right to deviate from the contractually agreed quality of the goods, provided that such deviations are customary in trade or represent an improvement for the Customer.

Prices, Shipping Costs, Payment, Offsetting and Right of Retention

The prices indicated in the Online Shop are final prices and include the statutory value-added tax, which is shown separately. The total price to be paid by the Customer (final price of the goods and – if applicable – shipping costs) will be displayed before placing the order.
The applicable shipping costs will be displayed to the Customer before placing the order. General information on shipping costs can be found in the Seller's shipping cost overview at https://www.loewenzahnorganics.com/pages/zahlung-und-versand/.
When ordering through the Online Shop, the Customer has the following payment options: (a) PayPal, (b) credit card, (c) Klarna, or (d) prepayment by bank transfer (excluding subscriptions and deliveries outside the EU).
Payment is only deemed to have been made when the payment amount has been credited to the Seller's account.
The Customer is only entitled to offset, even if defects or counterclaims are asserted by them, if the counterclaims arise from the exercise of their right of withdrawal according to Section 6, or if the counterclaims have been legally established, the Seller has acknowledged them, or they are undisputed.
The Customer is only authorized to exercise a right of retention if their counterclaim is based on the same contract.

Delivery, Delivery Period, No Self-Collection, Self-Supply and Default of Acceptance

Delivery is worldwide.
Delivery of the ordered goods will be made in accordance with the delivery times specified in the order overview. General information on delivery times can be found in the Seller's delivery time overview at https://www.loewenzahnorganics.com/pages/zahlung-und-versand/.
Delivery will be made by a transport company to be selected by the Seller to the delivery address specified by the Customer during the ordering process.
Self-collection is not possible.
The Seller points out that all delivery information is approximate. If the Seller determines during the processing of the Customer's order that goods ordered by the Customer are not available, the Seller will inform the Customer separately by email. Statutory claims of the Customer remain unaffected.
In the event of non-delivery or delayed self-delivery of a good, the Seller shall not be in default, unless the Seller is responsible for the non-delivery or delayed self-delivery. If it is established that self-delivery of the ordered goods, despite the conclusion of a congruent hedging transaction, does not occur for reasons for which the Seller is not responsible, the Seller is entitled to withdraw from the contract. Furthermore, the Seller is obliged to refund any advance payments made by the Customer. The assertion of claims for damages by the Customer due to such a withdrawal is excluded.
If delivery to the Customer is not possible because the delivered goods do not fit through the Customer's entrance door, front door or stairwell, or because the Customer is not found at the specified delivery address, although the delivery time was announced to the Customer with reasonable notice, the Customer shall bear the costs for further delivery.

Specifics of recurring deliveries in a Subscription and Termination

The Customer has the option to order selected goods for recurring delivery in a Subscription. The Subscription runs for an indefinite period.
When selecting the Subscription, the Customer can choose one of the delivery intervals offered on the respective product page of the goods in the Online Shop. If the delivery day determined in this way falls on a Sunday or public holiday, delivery will take place on the next working day.
Three (3) days before the dispatch of the next delivery within the Subscription, the Seller will send the Customer a reminder email regarding this next delivery.
The Customer is entitled to terminate the Subscription at any time by email to the Seller. In this respect, there is no minimum duration of the Subscription. Furthermore, the Customer can temporarily suspend delivery and/or specify a different delivery location. The termination or change request of the Customer will become effective for the next upcoming delivery if the email with the termination or change request is received by the Seller within forty-eight (48) hours after the Customer receives the reminder email according to Section 5.3. Otherwise, the termination or change request will become effective for the next regular delivery; in the case of suspension of delivery and change of delivery location, this only applies if the Customer expressly wishes the suspension of delivery or change of delivery location for the next delivery date as well. If the Customer wishes to change the delivery location to another country within the European Union (EU), the delivery date will be postponed accordingly due to the longer postal transit time, and additional shipping costs may arise, about which the Seller will inform the Customer. If the Customer requests shipping outside the EU, the Customer shall bear any additional customs duties themselves.
Subscriptions can be terminated by the Seller with six (6) weeks' notice by email.
The right of the Seller and the Customer to extraordinary termination for good cause remains unaffected.
Payment for each individual delivery from the Subscription will be debited on the day of the agreed delivery using the payment method specified when ordering the recurring delivery. Payment in advance is not possible for Subscription deliveries.
Unless expressly stated otherwise in this Section 5, the provisions of these GTC also apply to the Subscription.

Specifics of Vouchers

The Customer has the option to purchase vouchers in the Online Shop, which can only be redeemed in the Online Shop.
The voucher consists of a uniquely generated code. The purchaser of the voucher is entitled to transfer the voucher to a third party before its first use, in particular as a gift.
The voucher, including any remaining balance, is linked to the email address used for the first purchase with the voucher.
The Customer can redeem the voucher in whole or in part in the shopping cart or at the checkout by entering the code in the voucher field. If the Customer has already paid for the ordered goods by other means, the voucher cannot be redeemed retroactively. If the voucher is not fully used up within an order, the Seller will credit the remaining balance to the Customer's customer account.
A voucher cannot be used to purchase another voucher.
A voucher can also be combined with another discount code.
A voucher can be redeemed within the regular limitation period of three years according to § 195 BGB. The period begins according to § 199 para. 1 BGB at the end of the year in which the Customer acquires the voucher (example: purchase date January 17, 2021, beginning of limitation on December 31, 2021, end of limitation and end of redeemability on December 31, 2024).
Unless expressly stated otherwise in this Section 6, the provisions of these GTC also apply to vouchers.

Right of Withdrawal for Consumers

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is (a) for a contract for the delivery of goods, fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, and (b) for a contract for the regular delivery of goods (Subscription) from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods. To exercise your right of withdrawal, you must inform us (Löwenzahn Organics GmbH, Adalbertstraße 6a, D-10999 Berlin, Germany, Email hello@loewenzahnorganics.com, Phone +49 (0)30 39 82 176 00) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties and functionality.
Exceptions to the Right of Withdrawal
The right of withdrawal expires for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.) To Löwenzahn Organics GmbH, Adalbertstr 6a, D-10999 Berlin, Germany, Email hello@loewenzahnorganics.com. I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*)/received on (*) Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only for notification on paper) Date (*) Delete as appropriate.

Warranty
The statutory liability for defects applies, modified by the following provisions:

If the delivered goods have a defect at the time of delivery, the Seller is obligated, at the Customer's discretion, to remedy the defect or to deliver a defect-free item to the Customer (subsequent performance), unless the Seller is entitled to refuse subsequent performance due to statutory regulations. The Customer must grant the Seller a reasonable period for subsequent performance. During subsequent performance, a reduction of the purchase price (reduction), the assertion of claims for damages due to the defect, or withdrawal from the contract by the Customer are excluded. The repair is deemed to have failed after the second unsuccessful attempt. If subsequent performance has failed, the Customer can reduce the purchase price or withdraw from the contract or assert claims for damages under the conditions specified below in Section 8.
If the Customer makes changes to the delivered goods, the Customer's claims for defects are forfeited, insofar as these changes have caused the defect.

Liability and Limitation of Liability

The Seller shall be liable without limitation for damages caused intentionally or by gross negligence.
In the event of a slightly negligent breach of a primary contractual obligation or a secondary obligation, the breach of which endangers the achievement of the contract's purpose or whose fulfillment is essential for the proper execution of the contract and on whose observance the Customer could rely (hereinafter "Essential Secondary Obligation"), the Seller's liability shall be limited to foreseeable damages typical for the contract at the time of contract conclusion. In the event of a slightly negligent breach of a contractual secondary obligation that is not an Essential Secondary Obligation, the Seller shall not be liable.
The foregoing exclusions and limitations of liability do not apply in cases of fraudulent concealment of defects or the assumption of a quality and/or durability guarantee by the Seller, in cases of liability under the Product Liability Act, and in cases of injury to life, body or health. This does not imply a change in the burden of proof to the Customer's disadvantage.
Insofar as the Seller's liability is excluded or limited hereunder, this also applies to the personal liability of its representatives, employees, and vicarious agents.

Retention of Title The delivered goods remain the property of the Seller until full payment of all claims.
Data Protection The protection of the customer's personal data is very important to the seller. Insofar as the seller collects or processes personal data of the customer within the scope of the contractual activity, this is done exclusively in accordance with data protection regulations, in particular the EU General Data Protection Regulation (GDPR). Further information on the handling of personal data can be found by the customer in the seller's data protection declaration at https://www.loewenzahnorganics.com/pages/datenschutz/.
Applicable Law, Place of Jurisdiction, Contract Language, Right to Amend, Partial Invalidity, Dispute Resolution and Customer Service

All legal relations between the seller and the customer are governed by the law of the Federal Republic of Germany, to the exclusion of the provisions of the United Nations Convention of 11.04.1980 on Contracts for the International Sale of Goods (CISG). If the customer's habitual residence is in a country of the European Economic Area (EEA) other than Germany, the protection afforded by the relevant provisions of the country of residence, which cannot be deviated from by agreement, remains applicable.
The place of jurisdiction for all disputes arising from the contractual relationship is the seller's registered office, provided the customer does not have a general place of jurisdiction in Germany. The seller is entitled to sue the customer at any other statutory place of jurisdiction. Statutory provisions on exclusive jurisdictions remain unaffected.
The contract language is German.
In the event of changes to legal provisions or supreme court rulings, the seller reserves the right to amend the provisions of these GTC, provided these changes are reasonable and acceptable for the customer. The customer will be notified of such changes by e-mail in advance. If the customer does not object to such changes within six (6) weeks of receiving the corresponding notification (in writing or in text form), the changes shall be deemed accepted by the customer. The seller will explicitly inform the customer of this circumstance at the time of the corresponding notification.
Should one or more provisions of these GTC be or become invalid, the validity of the remaining conditions shall not be affected thereby. The same applies in the case of a loophole.
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which the customer can access at https://ec.europa.eu/consumers/odr. Consumers within the meaning of § 13 BGB have the option of using this ODR platform for the settlement of their disputes.
The seller is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
The seller's customer service can be reached by the customer during the seller's business hours ( Monday-Friday, 9:00-17:00, with the exception of public holidays in Berlin) by e-mail at hello@loewenzahnoragnics.com, by telephone at +49 (0)30 398 217600 (DE) / 030 398 217600 (CH) or via the contact form at https://www.loewenzahnorganics.com/kontakt.