FAQ

The recipe for our organic baby milk based on cow's milk or goat's milk is based on the best possible nutrient-rich diet in the first 1000 days. Because it is precisely this time that is formative for your baby's development. Our baby milk based on cow's milk contains, among other things, skimmed milk, milk proteins, lactose, maltodextrin and starch (only for follow-on milk), vegetable oils, vitamins, GOS, DHA and ARA. You can find a detailed explanation in our magazine, in which we break down what makes our cow's milk-based formula so special and different from breast milk. We also offer organic baby milk based on goat milk with the familiar Dandelion Organics quality. Our milk formula based on goat's milk is particularly easy to digest and contains no palm oil.

You can also find the following instructions on our milk formula packaging, which guide you through the preparation step by step:

Boil fresh drinking water and let it cool to approx. 40-50 °C.Pour ½ of the required amount of water into the bottle.Add the amount of powder according to the table into the bottle. To do this, fill and level the measuring spoon.Close the bottle and shake vigorously.Add the remaining amount of drinking water and shake well.Check the drinking temperature (approx. 37 °C).

Once opened, you should use the formula within two weeks. To ensure shelf life, store the packaging in a dry place. Always keep the measuring spoon clean and dry. Clean your bottle, teat and ring thoroughly after each use.

The measuring spoon included in our milk cartons is matched to the printed spoon weight. 90% of spoons are used with the imprint L10, less often L11 or L9.

Docosahexaenoic acid (DHA) is an omega-3 fatty acid that is important for babies and is relevant for brain development and vision. When developing our milk formula, it was very important to us to integrate this fatty acid in sufficient quantities into our recipe.

DHA occurs naturally in fatty fish and microalgae. Since we don't want to use fish oil in our baby milk, we chose oil from the microalgae Crypthecodinium cohnnii as a source of DHA.

Lactose is a special sugar that is also found in breast milk. The so-called lactose serves as a source of energy for your baby and is particularly important in the first months of life. That's why our baby milk contains lactose. In our organic pre-initial milk it is even the main source of carbohydrates.

Löwenzahn Organics baby formula is available with and without palm oil. Our organic goat milk-based baby formula and organic whole milk-based baby formula are palm oil-free, as they naturally contain abundant palmitic acid. We deliberately use organic and RSPO-certified palm oil for our cow's milk-based formula.

Our goal is to provide babies with the best possible nutrient composition for age-appropriate development with our formula. In our cow's milk-based formula, we use palm oil due to its ideal fatty acid composition, particularly its high palmitic acid content, which is also found in breast milk. Other fat sources unfortunately contain significantly less palmitic acid. Palm oil is thus beneficial for your baby's healthy development. Why is it still criticized? During the oil processing, there is a risk of forming so-called 3-MCPD fatty acid esters and glycidyl esters. These are suspected of being carcinogenic. Therefore, we have every single batch of our formula tested for 3-MCPD and glycidyl esters by both the production facility and an independent laboratory. Through careful raw material selection, we have found not only organic, but also RSPO-certified palm oil that we use in our formula. We have discussed this topic in detail in our magazine: "When palm oil makes sense and when it doesn't."

Our organic goat milk formula and whole milk formula contain no palm oil. Palmitic acid, which is found in palm oil, is naturally abundant in goat's milk and whole cow's milk. Palmitic acid is an important component of the fatty acid spectrum in infant formula, as it also makes up a large part of the saturated fatty acids in breast milk.

You can read when palm oil in baby formula makes sense and when it doesn't in our magazine.

No. Our baby milk is non-vegetarian due to the use of animal rennet for the production of individual ingredients.

Yes, Löwenzahn Organics milk formula, both cow's milk-based and goat's milk-based, is halal-certified: 2025/2026 Halal Certificate (PDF)

The information on the packaging is only a guideline. In fact, needs vary from child to child. Both statements are therefore correct. At this point, parents decide how many bottle meals their child needs in addition to complementary foods (depending on age, number of complementary foods per day, etc.).

No. Baby milk based on goat milk is not a milk food for allergy sufferers (not HA food). However, it is easier to digest and well tolerated.

It is possible to switch from one milk formula to the next immediately. This also applies to the change from our baby milk based on cow's milk to our baby milk based on goat's milk as well as for our baby milk made from skimmed milk powder to our baby milk made from whole milk powder. All of our infant milk formulas comply with EU regulations and are tailored to the needs of babies, so they provide sufficient nutrients.

Yes, you can, for example, feed pre milk during the day and follow milk 6+ or 10+ in the evening before going to bed. The only important thing is that you don't mix both types of milk powder.

For legal reasons, we are unfortunately not allowed to offer discounts or free samples of our organic Pre infant formula. This is related to the WHO Code for the Protection and Promotion of Breastfeeding. In addition, Article 10 of Regulation (EU) 2016/127 prohibits advertising for infant formula. This includes the distribution of samples as well as the provision of free or discounted products.

At Löwenzahn Organics, we attach great importance to organic quality. Unfortunately, it is not possible to produce the hydrolyzed whey proteins used in HA formulas in organic quality. Bringing a non-organic product to the market is out of the question for us, which is why we do not carry this product in our range.

Baby formula made from whole milk is less processed, has natural milk fats, and is palm oil-free. The difference between "normal" baby formula and whole milk baby formula is the milk base. While we use skimmed milk as the base for "normal" formula, whole milk is used for whole milk formula.

Regarding vitamin and mineral content and all other ingredients (DHA, ARA, GOS), the formulas do not differ significantly. However, we add taurine to whole milk baby formula for better fat absorption and nucleotides to support the development of the digestive tract. The addition of GOS and FOS dietary fibers in a 9:1 ratio helps maintain intestinal balance and digestion. Furthermore, whole milk baby formula can be produced without palm oil.

With a milk subscription, you'll always have milk at home.

Choose between our organic baby milk based on cow's milk or goat's milk. Then, select between Pre infant formula, follow-on milk 6+, or, for our cow's milk-based baby milk, also 10+. Afterwards, you can decide on a delivery frequency: every 3, 4, or 5 weeks, or every 6 weeks for follow-on milk 10+.

To the milk subscription

If you have ordered a subscription, a customer account will be created for you automatically. This is the only way we can know to which address your subscription order should be delivered regularly.

In your customer account you can manage your subscription: postpone the next order, change the delivery frequency, cancel, or change your address or payment method.

You can easily change the delivery rhythm in your customer account. In the menu, select “My subscriptions”, then “Change delivery frequency” and then decide on the new desired delivery frequency: every 3, 4 or 5 weeks, for follow-on milk 10+ also every 6 weeks.

You can move the date of the next subscription shipment forward to receive the milk earlier. It is also possible to postpone or skip an order.

Please factor in a shipping time of 1-2 days (within Germany) and shipping only on business days (Mon-Fri).

Visit your customer account to reschedule the shipping date. Select the menu item "Upcoming Subscription Orders" and change the next shipping date.

Note: It is not possible to shift the date to the next day. There must be at least 24 hours between the time of the change.

You can change your chosen payment method in your customer account. From the menu, select “My Subscriptions” and then “Change Payment Method.” Here you can, for example, switch from credit card to PayPal or store another card.

You can change the milk in your customer account. To do this, select “Subscriptions” in the menu and then “Exchange product”.

You can edit your delivery and billing address in your customer account. To do this, select "My Subscriptions" from the right-hand menu and then "Change Address".

Caution: Of course, it may be that your billing address changes and not your delivery address, or vice versa. Therefore, pay attention to which address you want to change.

You can cancel your milk subscription at any time. In your customer account, visit the menu item “My Subscriptions” and then “Cancel”. Your subscription will remain in “Pending Cancellation” status until the last cycle expires. If you accidentally canceled or changed your mind, you can reactivate it within this period.

Yes. Three days before the next “order date” you will receive an email reminding you of the next debit. You now have the option, for example, to update your address or postpone your next order.

The grain for our Demeter Baby Porridge is grown in Denmark and partly in Germany under biodynamic conditions. After harvesting, the grains are gently roasted so that they last for a long time and develop a delicious aroma. In addition, some of the starch in the grain is already broken down. After roasting, the grains are finely ground and packed in our practical resealable bags.

Our porridge is as unprocessed as possible and therefore needs to be cooked. The cooking process thermally breaks down the starch in the grain, making it easier for the baby to digest. Since some of the starch was already broken down when the grains were roasted, the baby porridge is ready after just two minutes of cooking.

Löwenzahn Organics has a gluten-free porridge, Porridge Hafer Pur (Pure Oat Porridge). The 4-grain porridge contains gluten.

For the first grain porridges after the fourth month of life, gluten-free and easily digestible varieties like oats are best suited. After the sixth month of life, you can start introducing your baby to different types of grains in small amounts. You will quickly notice what your baby likes and tolerates well.

On our porridge packets, you'll find step-by-step instructions for preparation. Alternatively, watch our video on how to prepare it.

You can prepare our porridge dairy-free, as a half-milk/whole-milk porridge, or with infant formula:

Dairy-free: Add a heaped tablespoon of porridge (approx. 18 g) with 200 ml of water to a saucepan and mix well with a whisk. Bring to a boil on the stove and cook, stirring, until the porridge thickens (about 2 minutes). Let it cool to serving temperature (37 °C) and add a teaspoon of organic oil (e.g., rapeseed oil).

Half-milk porridge: Add a heaped tablespoon of porridge (approx. 18 g) with 100 ml of water and 100 ml of whole milk* to a saucepan and mix well with a whisk. Bring to a boil on the stove and cook, stirring, until the porridge thickens (about 2 minutes). Let it cool to serving temperature (37 °C).

Whole-milk porridge: Add a heaped tablespoon of porridge (approx. 18 g) with 150 ml of milk to a saucepan and mix well with a whisk. Bring to a boil on the stove and cook, stirring, until the porridge thickens (about 2 minutes). Let it cool to serving temperature (37 °C).

Infant formula: Add a heaped tablespoon of porridge (approx. 18 g) with 150 ml of water to a saucepan and mix well with a whisk. Bring to a boil on the stove and cook, stirring, until the porridge thickens (about 2 minutes). Let it cool to serving temperature (37 °C) and mix with about 100 ml of prepared infant formula.

* It is, of course, possible to replace cow's milk with vegan milk substitutes such as rice milk, almond milk, or oat milk, provided you have discussed these special dietary needs and forms with your doctor or midwife. When purchasing milk substitutes, make sure that no sugar, salt, or vitamins have been added to the product.

No. Breast milk should not be heated or even boiled, otherwise important ingredients such as vitamins can be lost. But you can prepare the porridge as half-milk porridge. Boil the porridge with 150 ml of water, let it cool down and then add 100 ml of breast milk.

You can use our bone broth for babies to add to hearty porridge meals, vegetable porridge or dishes such as pasta with tomato sauce. Of course, you can also use bone broth as a base for soups or stews. To do this, take the desired amount by the spoonful from the organic bone broth jar and add it to the dish of your choice while it is still heating on the stove.

Stocks are very similar to bone broth. Both can be used as a base for sauces or soups. The difference lies in the cooking time. A stock is usually more concentrated than bone broth. In addition, our organic bone broth was developed specifically for babies and therefore contains no added salt.

You don't have to be frugal with our organic bone broth for babies. You can store the unheated remainder sealed in the refrigerator and should use it within three days.

Yes, you can freeze bone broth porridge in a suitable container. After thawing, the porridge should be boiled or heated again. We advise you not to freeze bone broth in a jar. We recommend that you decant the contents of the jar. Because the glass can crack due to the expansion of the liquid. The compound (sealing edge in the lid that closes the jar) is also not suitable for this.

Our Organic Bone Broth for babies is a bone broth specially developed for baby nutrition, which has been cooked for 18 hours based on beef or chicken bones. In addition, it contains no added salt, but a variety of minerals, collagen and glycine. A vegetarian alternative would be vegetable broth, which, however, does not contain the same nutrients as our Organic Bone Broth.

These are suspended solids that tend to settle on the ground. So if you don't shake the jar, it may be darker at the bottom than at the top. These include proteins or particles of the vegetables used. After production, the broth is passed through a strainer cloth (fine sieve), but is not clarified by adding additional substances (such as gelatin). It is a natural product that has not undergone any additional treatment.

These are small fat particles.

In contrast to bone broth for babies, salt is added to beef broth for moms. The organic bone broth for moms also contains the spices anise, caraway, coriander seeds and juniper berries.

Pregnancy and childbirth are some of the most stressful events the human body can go through. Our organic beef broth can help you speed up wound healing, meet increased nutrient needs after birth, stimulate milk production and improve your digestion and intestinal health.

You can heat up the Organic Bone Broth and drink it as a broth, or you can use it as a base for a soup or stew.

Yes, our broth for moms made from beef bones is also suitable for pregnant women. It gives you strength and can help you meet higher nutrient needs.

No, the organic bone broth for the postpartum period is a beef bone broth and an animal product. It is gently cooked for 18 hours so that the collagen can be released from the bones of the organic pasture-raised cattle.

No. We have completely omitted the addition of sugar.

Our beef broth for moms has a shelf life of 24 months from production. After opening, the remainder should be stored in the refrigerator and used within 3 days.

The Energy Balls are not suitable for consumption during pregnancy, as there are indications that fenugreek can induce labor.

Yes. Our Organic Energy Balls are vegan.

In our Date Apricot and Mango Balls, we completely forego the addition of sugar. They contain exclusively the natural fruit sweetness of dates, apricots, and mangoes. Our Chocolate Energy Balls contain some agave syrup, which provides a balanced flavor.

Our gift vouchers are one-time generated codes.

They can be transferred to another person and are tied to the email address with which the first purchase is made.

The gift voucher can only be redeemed in our Löwenzahn Organics online shop (except for the purchase of another voucher) and free delivery is not included. Our usual shipping cost policies apply.

You can easily purchase a gift voucher in our Löwenzahn Organics online shop.

The voucher will be sent to you by email after purchase. You will receive an order confirmation with your individual voucher code. You can copy and forward this code or print it out as a PDF document.

To redeem your gift voucher, click on it to copy the code. All you have to do now is paste this into the voucher field in your shopping cart or at the checkout.

Did you receive your gift voucher by email or printed on paper? In our Löwenzahn Organics online shop, you can add your desired products (excluding: gift vouchers) to your shopping cart and enter the code into the voucher field either in the shopping cart or at the checkout.

If your order has already been processed, the voucher cannot be added subsequently.

As the buyer, you will receive an email with the individual code for the gift voucher. You can either forward this email directly to another person, or you can print the voucher as a PDF document and give it to a person of your choice.

The credit, including any remaining credit, is linked to the email address with which the voucher is redeemed for the first time.

Your gift voucher is valid for three years from the date of purchase. You do not have to use your credit all at once.

The remaining credit will be saved for your next purchase at the same email address. Simply use your individual voucher code again.

Neither the entire amount of the voucher nor the remaining credit can be transferred back or paid out in cash.

The gift voucher can only be redeemed in our Löwenzahn Organics online shop, except for the purchase of a new voucher.

Furthermore, the use of other discount codes is excluded when purchasing a gift voucher.

If you redeem your gift voucher, you can combine it with other discount codes.

You can see how much credit is left on your gift voucher in the order confirmation.

You can also check your credit in your customer account. In your customer account, select "Coupons" from the menu to view your remaining credit.

If you ordered a gift voucher as a guest, you can create a customer account in a few steps using the email address you used for the purchase and then check the remaining credit.

Our Transparency Code is a unique tool in the baby food sector. To enable you to trace the origin of our ingredients and our production processes, you will find a tracking code on every package. If you enter this on our website, you can view the origin of your products. Discover our Transparency Code.

Löwenzahn Organics sells very high quality products. Our products are among the best in the organic category. All products are absolutely safe and fully suitable for babies and small children. Our products are tested multiple times throughout production, and the raw materials are also checked in laboratories before they are used for our products. We use a double, close-meshed network of controls. We therefore regularly commission external, certified laboratories that are among the best in Germany. They also examine our baby food carefully and very carefully.

MOSH and MOAH are saturated and aromatic mineral oil hydrocarbons, respectively, which belong to the category of mineral oil residues.

Mineral oils can enter baby food or food in general through contaminated raw materials, during the production process, for example, through machinery or packaging. During food production, these cannot be avoided without exception. Unfortunately, they are ubiquitous in the environment.

For us, MOSH and MOAH are undesirable in our products. MOAH has never been detected in our products and is considered the most critical mineral oil component by experts and regulators. With MOSH, we are not yet where we want to be. For this reason, we have developed an immediate program with which we want to ensure a further reduction of MOSH – and a permanent avoidance of MOAH – in our infant and young child food.

All of our products are made in Europe: organic milk food in Austria, Demeter Porridge and Bio Energy Bites in Denmark and the Bio Bone Broth and Bio Energy Balls in Germany.

Our organic products are developed by our in-house product development team in collaboration with experts in baby food and organic products. Current scientific findings from nutritional science for infant formula are used as a basis.

At Löwenzahn Organics, we are committed to sustainability and transparency. The best-before date indicates how long food can be kept without loss of quality. As a rule, most foods are still edible even after the stated date. Therefore, we also use our products for this period. Our manufacturer guarantees us that our organic cow's milk-based infant formula, if stored correctly, has a shelf life of 20 months unopened.

We are aware that some manufacturers already dispose of goods with a short best-before date. For us, this is not an option. We want to treat resources and nature with respect. Should you order larger quantities in advance, we will, of course, ensure that you receive products with a longer best-before date.

For orders over €50, we offer free shipping within Germany.

The flat rate for shipping is €4.95.

Express shipping is €14.99.

Further information on payments and shipping within the EU can be found here: Payment and Shipping

We are able to process and ship your order on the same day if you place it Monday through Friday by 12 PM. Otherwise, your order will be processed on the next business day.

In Germany, the delivery time is 1-2 business days.

For Austria, delivery usually takes 2-3 business days.

We ship with DHL.

We ship domestically (Germany) and within the European Union from our warehouse in Bavaria (Germany).

Further information on payments and shipping within the EU can be found here: Payment and Shipping

If you are sure you want to return your order, you can easily register your return (within Germany) in our returns portal and receive a return label for your package. You can then return the package at any DHL store or post office. The return costs are 4.95 EUR, which will be deducted from your refund amount.

We accept returns of unused and undamaged items in accordance with our return policy.

Please contact our customer service team at hello@loewenzahnorganics.com. Please provide your order number and the reason for your return. The cost of the return will be deducted from your refund amount.

12.00 EUR –
Austria, France, Netherlands

17.00 EUR –
Italy, Spain, Czech Republic, Belgium, Luxembourg, Portugal, Poland, Denmark,
Croatia, Romania, Slovenia, Greece, Estonia, Latvia, Lithuania,
Cyprus, Slovakia, Hungary, Bulgaria, Ireland, Malta

22.00 EUR –
Sweden, Finland

Please send a message with your full name and order number to our customer service team at hello@loewenzahnorganics.com.

Unfortunately, exchanges are not possible. However, you can return the order to us, and we would kindly ask you to place a new order for the product you desire.

As soon as we receive your return, we will arrange for your payment to be reversed to the payment method known to us.

In general, at Löwenzahn Organics, you always have the option to return unopened baby formula within 14 days and get your money back.

Because the well-being of the little ones is particularly important to us, we voluntarily offer our customers an additional money-back guarantee so that our baby formula can be tried out without obligation.

And here's how it works: You order the organic baby formula of your choice, try one pack, and if you're not satisfied, you can contact our customer service at hello@loewenzahnorganics.com. Within 14 days (date/time of your order applies), you can request a refund for your product, even if the pack has already been completely used up.

In the case of a milk subscription, however, we will only refund one pack, and only if it is your first order for this product. You are welcome to return the remaining unopened packages of your subscription within the normal 14-day return period, and you will also receive a refund for these upon receipt and inspection of the goods. For coordination, please contact our customer service team; they will be happy to assist you.

After clarifying all details and as soon as any returns have arrived at our warehouse and been checked, we will credit your account with your money-back guarantee or return as quickly as possible.

Please understand that we unfortunately cannot refund any shipping costs in addition.

Our organic products are currently available nationwide in over 1,600 dm, 2,200 ROSSMANN, 660 Müller, and 190 Budni stores. Also in approximately 100 Müller stores in Austria and at dm Austria.

Click here for the store finder.

In our online shop, you can choose between a 3-pack or 6-pack subscription. These are flexible and can be cancelled at any time. Our individual products are also available at our partners dm, Rossmann and Müller.

We process orders Monday through Thursday within 24 hours. We then hand over your order to DHL immediately. Within Germany, DHL standard shipping takes one to two business days; for all other EU countries, shipping takes up to seven business days.

If you have any questions, please contact our parent service at hello@loewenzahnorganics.com.

Write us a short email with your order number (LWZXXXXX) to hello@loewenzahnorganics.com. If your order is not yet on its way to you, we can cancel it immediately and refund your money.

You can enter your voucher code at checkout. The first step is to go to your shopping cart. This shows you your product selection. At the checkout or at the latest after choosing your preferred payment method, you will be asked for a voucher code. Your shopping cart total will be updated automatically.

The following payment options are currently available to you:
– PayPal
– Credit Card: Visa, Mastercard, American Express
– Bank Transfer (for Germany)

Please note! If you choose a classic bank transfer, your order will only be shipped once the amount for your order has been received in our account. Therefore, orders with the bank transfer payment method may take a little longer.

That is not a problem at all. Click on the "Forgot password" link below the login form and enter the email address of your account. Shortly thereafter, you will receive an email that will allow you to create a new password.

Please note: If you do not find an email from us in your inbox, please check your spam or promotions folder. To prevent our emails from ending up in the wrong folder in the future, add us as a contact in your email account.