Payment and Shipping
(Updated March, 04 2025)
Payment methods
You can pay us either by PayPal, credit card (Mastercard, Visa, American Express), prepayment, Klarna or Apple Pay. On our shop page, payment is made in euros (EUR).
Shipping terms
The following conditions apply:
We ship domestically (Germany) and to the European Union from our warehouse in Bavaria (Germany), compliant with organic regulations.
Delivery times
Our shipping is done with DHL.
It is possible for us to process and ship your order on the same day you place it if you place your order by 12 pm Monday to Friday. Otherwise, your order will not be processed until the following working day.
In Germany the delivery time is 1-2 working days. There is no delivery on Sundays and public holidays. Delivery can be made to a Packstation if a valid billing address is provided.
For Austria2-3 working days are usually required for delivery.
DHL Express (Germany)
DHL Express parcels are collected separately and prioritized by the delivery networks. However, the delivery times depend on whether the DHL Express pick-up can still take place on the order date. For us, this means the following:
For DHL Express orders placed on:
Mon-Fri before 12 noon→ Delivery the next day
Mon-Thur after 12 noon→ Delivery the day after next
Fri before 12 noon → Delivery on Saturday
Fri after 12 noon, Sat and Sun → Delivery on Tuesday
DHL Express option is only available for deliveries within Germany.
Shipping costs
Germany
From an order value of €50, we offer free shipping within Germany.
The flat-rate shipping fee is €4.95.
Express shipping costs €14.99.
European Union
Further details on shipping costs within the European Union:
Shipping costs zone 1: 12,00 €
Austria, France, Netherlands
Shipping costs zone 2: 17,00 €
Italy, Spain, Czech Republic, Belgium, Luxembourg, Portugal, Poland, Denmark, Croatia, Romania, Slovenia, Greece, Estonia, Latvia, Lithuania, Cyprus, Slovakia, Hungary, Bulgaria, Ireland, Malta
Shipping costs zone 3: 22,00 €
Sweden, Finland
Our customer care team speaks English! We are more than happy to answer any questions about our products, ordering or delivery process. Call us on +49 30 398 217600 or send us an email to hello@loewenzahnorganics.com.