Payment and Shipping

Information about current delivery times

 

(Updated June, 13 2024)

 


We ship worldwide from our warehouse in Bavaria (Germany), compliant with organic regulations.

 

Our customer care team speak English! We are more than happy to answer any questions about our products, ordering or delivery process. Call us on +49 30 398 217600 or send us an email to hello@loewenzahnorganics.com

 

You can find current delivery times in our overview table on "Shipping costs and delivery times worldwide" at the bottom of this page.

 

 

Payment methods

 

You can pay us either by PayPal,  credit card (Mastercard, Visa, American Express) or by prepayment . On our shop page, payment is made in euros (EUR) or in Swiss francs (CHF), if the order is to be delivered to Switzerland.

 

 

Shipping

 

Our shipping is normally done with DHL. To Switzerland we ship with exporto/Swiss Post exporto/Swiss Post and to Canada and Mexico we ship your packages via UPS.

 

It is possible for us to process and ship your order on the same day you place it if you place your order by 2pm Monday to Friday. Otherwise, your order will not be processed until the following working day.

 

In Germany the delivery time is  1-2 working days. There is no delivery on Sundays and public holidays. Delivery can be made to a Packstation if a valid billing address is provided.

 

For Austria2-3 working days are usually required for delivery.

 

For Switzerland 2-3 working days are usually required for delivery.

  

 

DHL Express (Germany)

 

DHL Express Express parcels are collected separately and prioritized by the delivery networks. However, the delivery times depend on whether the DHL Express pick-up can still take place on the order date. For us, this means the following: 

 

For DHL Express orders completed on:

Mon-Fri before 12 noon→ Delivery the next day
Mon-Thur after 12 noon→ delivery the day after next
Fri before 12 noon → delivery on Saturday
Fri after 12 noon, Sat and Sun → Delivery on Tuesday

 

DHL Express option is only available for deliveries within Germany and for orders no larger than 6 packets of infant formula.

 

 

Shipping costs

 

For new customer orders over 20 €, and returning customer orders over 35 €, we offer free shipping within the European Union. If your order value is less than the free shipping threshold the flat rate shipping fee is 5 € within Germany and 8 € for shipping to the rest of the European Union.

  

For orders to Switzerland the shipping costs, including taxes, customs and handling, amount to 15 CHF. Free shipping is available from an order value of 50 CHF.

 

If the delivery is made to a non-EU country (with the exception of Switzerland), further customs duties, taxes or fees may be payable by the customer, but not to us, but to the customs or tax authorities responsible there. We recommend that our customers enquire about details with the respective customs or tax authorities before placing an order.

 

Further details on shipping costs and delivery times worldwide are shown in a clear table in the next section.

Shipping costs and delivery times
Delivery zone Countries Shipping
provider
Shipping costs Delivery time
DE Germany DHL free shipping for new customers from 20 €
or for returning customers from 35 € order value
free shipping for Starter Packs
otherwise 5 €
DHL Express 14,99 €
1-2 working days


DHL Express
1 working days
Zone 1 EU Belgium, Denmark, France, Luxembourg, Monaco,
Netherlands, Austria, Poland, Czech Republic
DHL free shipping for new customers from 20 €
or for returning customers from 35 € order value
free shipping for Starter Packs
otherwise 8 €
2-3 working days
Zone 3 EU Bulgaria, Estonia, Finland, Greece, Ireland,
Italy, Croatia, Latvia, Lithuania, Malta,
Portugal, Romania, Cyprus, Sweden,
Slovakia, Slovenia, Spain, Hungary
DHL free shipping for new customers from 20 €
or for returning customers from 35 € order value
free shipping for Starter Packs
otherwise 8 €
3-7 working days
Switzerland Switzerland exporto via
Swiss Post
free shipping from 50 CHF order value
otherwise 15 €
2-3 working days
Zone 1 Liechtenstein DHL 17,50 € 3-5 working days
Zone 2 Andorra, San Marino, Vatican City DHL 18,50 € 3-8 working days
Zone 3 Albania, Bosnia-Herzegovina, Faroe Islands,
Greenland, Iceland, North Macedonia, Moldova,
Serbia, Montenegro, Norway, Belarus
DHL 30,00 € 5-14 working days
Zone 4 Algeria, Egypt, Georgia, Israel, Lebanon,
Libya, Morocco, Russian Federation, Syria,
Tunisia, Turkey
DHL 40,00 € 10-15 working days
South Korea South Korea DHL The price depends on the
size of the package:
XS: 23,50 €
S: 38,40 €
M: 63,30 €
L: 88,20 €
15 working days
Zone 5 Afghanistan, Armenia, Azerbijan, Bahrain,
Bangladesh, Bhutan, Brunei Darussalam, China,
India, Indonesia, Iraq, Iran, Japan, Yemen,
Jordan, Cambodia, Kasachstan, Qatar,
Kyrgyzstan, Kuwait, Laos, Malaysia, Maledives,
Mongolia, Nepal, Oman, East Timor,
Pakistan, Papua-New Guiena, Philippines,
Saudi-Arabia, Singapore, Sri Lanka,
Tadschikistan, Taiwan, Thailand, Turkmenistan,
Uzbekistan, United Arab Emrites, Vietnam
DHL 55,00 € over 10 working days
North America Canada, Mexico UPS

(phone
number
required)

The price depends on the
size of the package:
XS: 23,50 €
S: 38,40 €
M: 63,30 €
L: 88,20 €
7-10 working days
Other countries DHL 60,00 € over 15 working days
US Customers

Please note we do not offer direct shipping to the USA. You can find our products at this local seller:
Organics Best

China customers 致中国消费者

We ship to China, however individual packages may take long to arrive.
We recommend ordering from our official international online retailer:

Babymarkt.cn

我们官方网站支持从德国直邮到中国,但请您理解物流时间会有延迟。我们向您致以温馨提示,在我们官网下单并直邮到中国的包裹,有需要消费者亲自清关的可能性。为了是您得到更加流畅的购物体验,我们推荐中国消费者前往我们的官方授权经销商babymarkt.cn购买。

Bulk order

Please contact our logistics team to let us know your delivery terms.