Information about current delivery times
(Updated December 4, 2023)
❄️ Due to the current weather conditions in Bavaria, where our warehouse is located, we have to extend delivery times to 3-4 working days.
🎄 Delivery times at Christmas and New Year 🎄
Our dispatch centre is closed on the Christmas holidays, New Year and Epiphany: 22-26.12, 01.01. and 6.01.2024.
To ensure that you receive your products on time before the holidays, please place your order by the following dates:
Germany: by Wednesday, 11am 20th December.
Austria/Switzerland: by Thursday, 11 am 14th December.
Netherlands, Poland, Czech Republic, Belgium, Luxembourg, Denmark: by Thursday, 11am 14th December.
Other European countries: until Monday, 11am 11th December.
Just available for Germany until Wednesday, 11am 21st December. (maximum 6 milk packs)
🎄 Delivery times milk subscription 🎄
Under "My account" you will find the date of the next direct debit. Subscriptions are triggered after your payment cycle and are processed and dispatched on the next day of stock. Please postpone your next subscription order if you would like your milk delivered earlier or later. If you have any questions about subscription management, please contact our Customer Service team.
We ship worldwide from our warehouse in Bavaria (Germany), compliant with organic regulations.
Our customer care team speak English! We are more than happy to answer any questions about our products, ordering or delivery process. Call us on +49 30 398 217600 or send us an email to email@example.com
You can find current delivery times in our overview table on "Shipping costs and delivery times worldwide" at the bottom of this page.
You can pay us either by PayPal, credit card (Mastercard, Visa, American Express) or by prepayment . On our shop page, payment is made in euros (EUR) or in Swiss francs (CHF), if the order is to be delivered to Switzerland.
Our shipping is normally done with DHL. To Switzerland we ship with exporto/Swiss Post exporto/Swiss Post and to Canada and Mexico we ship your packages via UPS.
It is possible for us to process and ship your order on the same day you place it if you place your order by 2pm Monday to Friday. Otherwise, your order will not be processed until the following working day.
In Germany the delivery time is 1-2 working days. There is no delivery on Sundays and public holidays. Delivery can be made to a Packstation if a valid billing address is provided.
For Austria2-3 working days are usually required for delivery.
For Switzerland 2-3 working days are usually required for delivery.
DHL Express (Germany)
DHL Express Express parcels are collected separately and prioritized by the delivery networks. However, the delivery times depend on whether the DHL Express pick-up can still take place on the order date. For us, this means the following:
For DHL Express orders completed on:
Mon-Fri before 12 noon→ Delivery the next day
Mon-Thur after 12 noon→ delivery the day after next
Fri before 12 noon → delivery on Saturday
Fri after 12 noon, Sat and Sun → Delivery on Tuesday
DHL Express option is only available for deliveries within Germany and for orders no larger than 6 packets of infant formula.
For orders over 20 € we offer free shipping within the European Union. If your order value is less than 20 €, the shipping fee is 5 € within Germany and 8 € for shipping to the rest of the European Union.
For orders to Switzerland the shipping costs, including taxes, customs and handling, amount to 15 CHF. Free shipping is available from an order value of 50 CHF.
If the delivery is made to a non-EU country (with the exception of Switzerland), further customs duties, taxes or fees may be payable by the customer, but not to us, but to the customs or tax authorities responsible there. We recommend that our customers enquire about details with the respective customs or tax authorities before placing an order.
Further details on shipping costs and delivery times worldwide are shown in a clear table in the next section.